Shipping Policy

At Tru Prime Health LLC, we are committed to delivering your orders quickly and securely. Please review our shipping terms below.

1. Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods & Delivery Time
We offer a variety of shipping options at checkout. Estimated delivery times vary depending on your location and selected shipping method:

• Standard Shipping: 5–10 business days

• Expedited Shipping: 2–5 business days
  Delivery times are estimates and may be affected by factors beyond our control, such as weather conditions, customs delays, or carrier issues.

3. Shipping Rates
Shipping costs are calculated at checkout based on your order’s weight, size, and destination. Occasionally, we may offer free shipping promotions.

4. Order Tracking
Once your order ships, you will receive a tracking number via email so you can monitor its progress.

5. International Shipping
We ship to select international destinations. International customers are responsible for any customs duties, taxes, or import fees required by their country.

6. Incorrect Addresses
Please double-check your shipping address at checkout. Tru Prime Health LLC is not responsible for orders shipped to incorrect addresses provided by the customer.

7. Lost or Damaged Packages
If your package is lost or arrives damaged, contact our customer service team immediately so we can assist you in filing a claim or arranging a replacement.

8. Split Shipments
In some cases, items in your order may be shipped separately to ensure faster delivery.