Refund Policy

At Tru Prime Health LLC, we strive to ensure you are satisfied with your purchase. If you are not completely happy with your order, please review our refund policy below.

1. Returns
We accept returns within 30 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

2. Non-Returnable Items
Certain items cannot be returned, including:

• Gift cards

• Downloadable software or digital products

• Items marked as “Final Sale”

3. Return Process
To initiate a return, you must first contact our customer support team to receive return instructions. Items sent back without prior authorization will not be accepted.

4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 5–10 business days.

5. Exchanges
If you need to exchange an item for a different size, color, or model, please contact us to arrange an exchange.

6. Damaged or Defective Items
If you receive a damaged or defective product, notify us within 7 days of delivery, and we will arrange a replacement or refund at no additional cost.

7. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item). Shipping costs are non-refundable.

8. Late or Missing Refunds
If you haven’t received your refund within the stated time frame, please check with your bank or credit card company. Processing times may vary.